FAQ

Ordering & Shipping

Thank you for your order, I am so excited to get it out to you! All items are handmade and shipped by myself. I will try and get all orders out as quick as I can, If something you order is not quite ready I will keep you posted on shipping date. Typically, I try to get orders out within 3-4 business days!

Refunds & Exchanges

Refunds or exchanges may be made only in the case of shop error or if item is faulty.  Shipping costs are not refundable.

Custom Orders

Interested in getting something special made? Email us with your ideas for a quote Howdy@smoceramics.com